Most businesses looking to change solutions are either using legacy (end-of-life) software, are looking for features that their current software doesn’t have, or would like to move to a solution that uses more modern technology such as the cloud. Before embarking on this journey, it is important to fully understand your starting point and the reason why you chose your existing solution in the first place. Understanding past decisions will allow you to evaluate options more effectively. For instance, companies using bespoke software that was developed to meet a very specific business requirement, need to keep this functionality in mind when considering features or the cost of customising existing solutions.
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