Opinion piece: Chatbots – revolutionising telcos’ contact centres, driving a better customer experience

By Emmanuelle Salon, Business Development Manager – Telcos – South Africa – Wipro Limited The local contact centre industry is thriving and has seen substantial growth over the last four years, as South Africa became an enticing destination for offshore business. Concurrently, telcos across the world are seeking to improve their customer experience and reduce…

It’s just a question of time…

The concept of ‘reasonable period’ within the ambit of the tax legislation seems to be topical one day and then the next loses impetus for whatever reason without ever settling the issue. This question of time is exceptionally important and relevant for the sections in the tax legislation which deal with the situation where SARS…

Opinion piece: Legacy modernisation is crucial to business survival

By Yamini Gajapathy, Head – Modern Application Services –South Africa, Wipro Limited When considering application modernisation and management, corporates face the challenge of striking the right balance between cost, quality and time to market. The fundamental aim of application modernisation is to create new business value from existing applications, which were designed to perform a…

Disciplinary Committee Rulings in terms of SAICA By-law – January to May 2019

Only matters where the Disciplinary Committee has ordered either general or specific publication or alternatively where the Disciplinary Committee has made a Ruling in terms of By-law 30.2 1. Matter One 1.1 The Disciplinary Committee found the member guilty of: 1.1.1 An offence in terms of By-law 34.12 , comprising: “conducting himself….in a manner which,…