Viewpoints: Why won’t you tell me what I’m doing wrong?

Wayne van Zijl CA(SA) Associate Professor at School of Accountancy WITS

Red, Leon’s interviewer, took one look at him slouching in his seat and made up her mind. ‘This guy doesn’t have the right attitude. He won’t get the job.’

So many people, especially young people, do or say things that send poor signals to others or offend them. Starting a workplace email with no opening greeting or requesting meetings with senior staff by saying ‘I am free on Thursday’ causes irritation and frustration. ‘Who does this junior think they are? Must I fit into their diary and set up a meeting with them? No – they should fit into my diary and set up the meeting with me! They want the meeting, not me.’

But here’s the big question – what are you doing about it? Leon and Red’s story is true and happens almost every day. So why are we not telling people what message their body language, actions, inactions and dress indicate to us? When Red told me about her interview candidate, I understood why Leon didn’t get the job. But I asked: ‘So why don’t you email Leon to let him know what impression and message his body language gave you?’ I could see the hesitation on Red’s face. But holding minor slights against people indefinitely without telling them what did wrong seems unreasonable and, at the very least, unproductive.

The workplace has developed such that we are scared to be honest with people even when it is in their best interests. We fear being called into HR with complaints of bullying, victimisation, etc. I challenge you to be brave and take the time to train people, in a kind manner, about the small things they do that can be improved. Explain why their behaviour and actions are wrong and provide examples of how to improve.

It takes 60 seconds to make a small investment in our youth and train them in the socio-political practices and norms our workplaces demand. They don’t know better, and if we just take the time to explain what we expect from them, I think we’ll all be pleasantly surprised at how much better our workforces and workplaces become.

Red’s email to Leon

Good morning, Leon.

Thank you for taking the time to be interviewed today. I am sorry that you did not get the job. If I may, I wanted to highlight a few areas where you can improve. Firstly, how you carry yourself in the waiting area is important. Slouching sends the message that you are disinterested and may have a poor attitude. Instead, sit up straight and smile while you wait. You also wore a hoodie. For a corporate interview that may also send the wrong message. You don’t need to buy clothes, but consider taking the hoodie off while you wait to create a better first impression.

Author
Wayne van Zijl CA(SA)
Associate Professor at School of Accountancy WITS